Inside this book you'll find the secrets that are used by the largest Health Insurance Agency in the state of Arkansas, The Hatcher Agency, to keep their customers happy. Find out the tools that are needed to provide Outrageous Service to your clients. When you start to implement the ideas that this book illustrates you'll notice a change in the quality of your business! Better customers, better employees, and better business can all be yours with the help of 55 Steps to Outrageous Service!